TCS
TCS
End-to-end IT management solution | TCS Cloud Plus
about cloud plus

With vast experience in optimizing IT infrastructure performance, TCS Cloud Plus provides a cost-effective, end-to-end solution that is designed to incorporate ITIL (Information Technology Infrastructure Library) best practices into enterprise operation and management. With Cloud Plus you can:

 

Automated Requests

Effortless service request creation

 

TCS Cloud Plus brings in automatic ticket creation feature. The monitoring module, powered by the first-of-its-kind data aggregation engine continuously tracks the application and infrastructure layer of the organization. In case of any anomaly, an alert is immediately raised, a correlation is made, and a service request is automatically generated from the alert. This diminishes the probability of overlooking any issue that could result in IT outages. The real-time identification and handling of issues makes the entire infrastructure highly reliable. This ensures your business is always available for customers.

 

Seamless integration with infrastructure devices and applications

 

Cloud Plus covers the entire gamut of IT operations and service management landscape. The solution has adaptors ranging from simple network devices to mainframe based applications; even, extending to wearables and IoT devices.

Adaptor Factory

 

Knowledge Base

Faster resolution with contextual, dynamic knowledge base

 

TCS has 50+ years of experience developing and implementing applications and infrastructure for global companies. The industry learnings and best practices we gained through these engagements have been built into the Cloud Plus solution. Users can effectively leverage this knowledge repository as a context-sensitive self-service environment. The knowledge base can be extended to provide operational support to both service providers and end-users. This results in exponentially reduced turnaround time for ticket resolution while ensuring high service quality.

 

Go live within few days with minimum resources

 

Being cloud-based, Cloud Plus can be up and running within a few hours. It comes with pre-configured templates, workflows, and reports, making it easily operational in no time. The built-in self help environment assists users in extending the application seamlessly in functionality and usage. Furthermore, Cloud Plus can also seamlessly integrates with existing enterprise application.

Rapid Onboarding

Customer Experience
  • Cloud Plus has been a strong advantage for us. We have had Cloud Plus tool customized so that it could fit in our current processes, instead of customizing our processes to fit their tool. We have been using all Cloud Plus Service Manager modules i.e. Problem Ticketing, Service Request, Change Request etc. to our satisfaction.

     

    Hans Eichbaum

    Regional IT Manager, Irdeto